We design phone systems with you in mind, an always busy, hard working medical practice. Our solutions are aimed at making your life easier with a whole host of surgery specific features and benefits. We’ve been doing this for almost 30 years, so understand the needs of a surgery inside out. Whether your list size is 4,000 or 24,000 patients across one or multiple sites, we have the expertise, knowledge and experience to take your surgery communications to the next level.
We provide a fully inclusive phone system, using the cloud & on-site hardware, whilst also looking after your lines and call billing, all under one package. We are a one-stop shop so you always get through when you need assistance with Award-Winning customer service.
How we've helped surgeries across the UK
Medical Telephone System Features
Features like cloud call queuing, call recording, intelligent call routing at different times of the day, call statistics, patient record integration and ‘easy triage’ to assist doctors & nurses making calls, plus ALL INCLUSIVE calls, makes us the UK’s No 1. Surgery solution.
Our Phone Manager application allows a user to make calls, take calls, dial from screen, see the live presence of other staff members, listen to recordings (permissions based) and a whole host of other features. Based on feedback taken from our current clients, the average amount of staff time saved using a patient record integration with our Check Phone Manager is 40 minutes each morning.
Doctors’ surgeries are busy places and any application that can save time and increase efficiency is welcome – the Mitel MiVO Application Suite EMIS Integration brings together your telephone system and your EMIS healthcare application in a way that saves time and makes the busy receptionists’ job easier. Your staff may currently be answering patient calls and then searching for the correct patient records on an external patient record database system, the Mitel patient record integration does this for them, so now when the phone rings, the telephone number of the patient calling will be passed to the EMIS application and if that number is recognised the patient’s details will ‘Pop’ onto the receptionists screen improving the efficiency and convenience in dealing with patients.
If a member of the surgery staff is viewing a patient record where their telephone number is displayed, the Mitel application enables ‘highlight and dial‘, which calls the patient with the click of a mouse. The Mitel patient record integration not only saves time, it increases efficiency and eliminates misdialing.
Watch an overview of the patient record integration below:
There are multiple telephone system features available that your surgery can take advantage of. The ‘Phone Manager Dashboard’ is another of many features that has the power to add real value to your surgery’s telephone system.
Driving technology to enhance the communication and security of our clients
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